Return & Refund Policy

At CyberBrain24, customer satisfaction is our top priority. We strive to ensure that all products and services meet the highest standards. Below are the conditions for returns and cancellations:

Conditions for Return:

Unopened and Intact Products:

  • All stickers, seals, and markings on the product must be unopened and intact.
  • Any accessories, manuals, or related items provided with the product must also be included when returning.
  • Timeframe: Customers must return the product to any CyberBrain24 branch within 24 hours of delivery.

Faulty Products:

  • If a product is faulty, it must be returned in the original packaging along with all accessories, manuals, and other items that were included.
  • Timeframe: Faulty products must be returned within 3 days of delivery.

Incompatibility:

  • Returns are not accepted for products that are fully functional but found to be incompatible with other devices owned by the customer.

Inspection:

  • All returned products will be inspected upon receipt to confirm the condition and eligibility for return.

Return Approval:

  • If the return conditions are met, the customer will be eligible for a product replacement.
  • If a replacement is unavailable, a full refund will be processed within 7 business days.

Refunds:

  • Refunds will be credited to the original payment method used during the purchase.
  • Additional fees such as payment gateway charges, EMI processing fees, bKash charges, or card processing fees are non-refundable.
  • If the customer availed any cashback offer during the purchase, the cashback amount will be adjusted at the time of refund.

Cancellation Policy:

  • Orders can be canceled through the website before the order confirmation call.
  • After confirmation, customers can still cancel orders before delivery by calling our customer support at +88 01567945439.

Important Notes:

  • Goods once sold cannot be returned or exchanged without a valid reason such as product defect or shipping error.
  • If the product is damaged due to misuse, mishandling, or physical damage, the return and refund policy will not be applicable.
  • Used products cannot be returned unless they are defective within the initial return period.
  • Software or software licenses are not eligible for return or refund.

Contact Us:

For any queries or to initiate a return, please contact our customer support team at:

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